Shipping Policy

Customs and import fees

Customs fees, taxes, and import charges are not included in the purchase price and are separate from the complimentary shipping offered for orders delivered within the United States. While shipping is free to these regions, any customs or import fees charged by the receiving country remain the responsibility of the recipient. All original paintings, framed prints, oversized prints, custom-size prints, calendars, greeting cards, gift cards, and other final sale items are not eligible for refunds. Eligible limited edition prints may be considered for return only under the conditions outlined in the Return Policy. If customs fees, duties, tariffs, import charges, or required documentation are not paid or provided by the recipient, and a shipment is refused, returned, delayed, or cannot be delivered, no refund will be issued. Any return shipping, courier, or handling fees may also be billed to the recipient.

International orders outside the United States

For orders delivered to countries outside the United States, shipping charges apply and are quoted at checkout. Customs duties, taxes, brokerage fees, or import requirements established by the destination country may also apply. Shipments may be held until the required documentation or payments are provided by the recipient.

Customs policies vary widely between countries, including those in the European Union, the United Kingdom, Australia, and New Zealand. The most accurate information regarding potential duties or taxes will come from your local customs office.

Shipping and handling

Each artwork is professionally packaged with care and attention to ensure safe delivery. Packaging materials and methods are selected based on the size, medium, and destination of the artwork.

Orders shipped outside of the United States may be subject to customs duties, VAT, brokerage fees, or import taxes determined by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Delivery addresses

We recommend shipping to a secure residential or business address. Some shipments may not be eligible for delivery to PO boxes due to size, value, or carrier restrictions.

Risk of loss

Once an order has been handed over to the carrier, delivery timing and carrier handling are outside the direct control of Laura Wilkins Art. However, if an order arrives damaged in transit, Laura Wilkins Art will review the claim according to the damaged shipment process outlined below.

Damaged shipments

Please inspect your order immediately upon delivery. If your order arrives damaged in transit, please notify Laura Wilkins Art within 7 days of delivery and include clear photographs of the artwork, the packaging, and multiple angles showing the damage to the packaging and/or artwork. Damage claims are reviewed on a case-by-case basis. Once verified, a replacement will be sent as quickly as possible. Claims submitted without clear photographic documentation, or submitted more than 7 days after delivery, may not be eligible for replacement or other resolution.

Returns and refunds

Return eligibility is governed by the Return Policy. Eligible limited edition prints may be considered for return only under the conditions outlined in the Return Policy. Original paintings, framed prints, oversized prints, custom-size prints, calendars, greeting cards, gift cards, e-gift cards, final sale items, and any item not returned in original condition and original packaging are not returnable.

Communication and updates

To ensure you receive important updates regarding your order, including shipping notifications, please add the following email address to your contact: laurawilkinsart@gmail.com

Contact information

If you have questions about shipping, delivery timing, or special arrangements, please contact:

Laura Wilkins Art
Email: laurawilkinsart@gmail.com
Website: www.laurawilkins.art